Not Everyone Needs a Cadillac

Not Everyone Needs a Cadillac

There are many technologies available to assist support teams in keeping on top of customer issues, but many of these solutions are overly complicated and expensive. In this white paper, learn how help desk teams are keeping up with the demanding pace of an always-on customer, by selecting ITSM platforms that are the latest and greatest, but without the costly “bells and whistles”.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services