The best way to look at a CMDB is as the central repository for information about IT infrastructure that allows an IT team to discover, track, and manage IT assets. This visibility can provide an IT team with instant assessment of potential threats to the organization operating capacity. Thus downtime that might be the result of a malicious attack, security vulnerability, or change made in error, can be prevented.
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs, Nampa School District, Director of Information Services