For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent

For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent

Rather than hiring additional human analysts you can leverage a virtual agent as an extension of your team. This allows you to effectively respond to support requests across organizations with a service solution that improves over time.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services