Building a Better Tomorrow: IT Automation & Virtual Agents

IT Automation & Virtual Agents

Building a Better Tomorrow: IT Automation & Virtual Agents

As everyone who works in IT knows, the complexity of any organization’s is increasing relentlessly—the
proliferation of apps, devices, systems and more, has expanded the scope of what any IT service management team could ever hope to cover using traditional methods. Indeed, according to a recent study, 80% of service desk analysts say they are overwhelmed some or all of the time. This problem is only going to get worse

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services