Serviceaide Success Stories—

Shanghai, China
Service Management Solution:
Intelligent Service Management
Serviceaide Success Stories — OnStar
The Challenge

The Challenge

OnStar is a subsidiary of General Motors that provides subscription-based communications, in-vehicle security, emergency services, hands-free calling, turn-by-turn navigation, and remote diagnostics systems. OnStar is available in 95% of General Motors vehicles sold in North America. The OnStar system is provided in China by Shanghai OnStar Telematics, a subsidiary of OnStar.

OnStar’s platform collects massive amounts of data every day, placing huge demands on the organization’s IT operations and maintenance systems. This data deluge impacts the ability of other departments at OnStar to perform the tasks they are required to do. This resulted in a tremendous amount of issues being reported to the corporation’s IT organization each day.

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