Serviceaide Success Stories—
Herning Municipality

Organization
Herning Municipality
Headquarters:
Jutland, Denmark
Service Management Solution:
Point Of Business (POB) Platform
Serviceaide Success Stories — Herning Municipality
The Challenge

The Challenge

For 15 years, Herning municipality’s IT support team managed their internal knowledge management in a Lotus Notes database. That worked until the need for a more effective and integrated workflow arose. The team’s Lotus Notes solution was disconnected from their primary service desk solution, it was not easy to improve existing knowledge articles or remove outdated content, and the knowledge search process was time-consuming.

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