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Serviceaide Success Stories — Fujitsu
The Challenge

The Challenge

Demian Quirino, Fujitsu’s IT Operations Manager, recognized the need for a Service Desk area overhaul, which used a tool with many customizations and points in need of improvement. The goal was to adapt the system to the new standards demanded by the market, with the need for a more managerial vision for service evaluation and evolution with service management metrics.

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