In 2018, Atlas Schindler Elevators celebrates a century of presence in Brazil. The national leader in elevators, escalators, moving walkways, and related services, the company acts with a firm purpose: to offer security, comfort, and flexibility for each customer that interacts with the brand. In this scenario, the Information Technology area plays a decisive role; finding a tool that helps in the continuous search for quality is not an easy task. The tool used globally for years by the Service Desk has been discontinued. In addition, the company’s local landscape presented opportunities in SLA metrics, and the company sought an updated cash management plan. “Migrating to a new tool capable of raising the customer service level, in line with the most up-to-date in the market, was the biggest wish in the IT area,” explains Vanessa Tavares de Mello, Head for the company’s Service Management.
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