Serviceaide Success Stories—
Global Professional Services

Organization
Global Professional Services
Headquarters:
San Jose. CA
Service Management Solution:
Point Of Business
Serviceaide Success Stories — Global Professional Services
The Challenge

The Challenge

The Serviceaide professional services team delivers on-site and remote
implementation, upgrade, and ongoing software delivery services to
customers worldwide. Customers purchase services in blocks of hours,
creating a backlog that will be delivered as needed in the future. Without
a dedicated capacity management solution, the services team was forced
to rely on disparate solutions to manage their daily operations.

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