Data Sheets

Automation Orchestrator

Serviceaide’s Automation Orchestrator is a visual orchestration tool that automates processes by providing a new architecture, an orchestration layer, outside and above existing systems.

Asset Discovery Expert

Asset Discovery Expert (ADE) is a lightweight, agentless yet powerful software that discovers networked assets, their details, and their dependencies.

ChangeGear 8 + Luma Advanced Feature Packs

ChangeGear 8’s Advanced Feature Packs expand upon the proven capabilities of ChangeGear Service Desk, enabling your organization to take full advantage of ITSM best practices.

ChangeGear Feature Matrix

This feature list to help you identify which ChangeGear product will meet your needs.

ChangeGear Self-Service Portal (SSP)

Self-Service Portals are an essential component for any business that is serious about customer support. When internal and external customers are empowered to solve their own issues using an SSP, agents can focus on solving higher-value problems so your IT department has the ability to scale as your company grows. A good SSP allows you to personalize the customer experience by addressing visitors by name. A great SSP allows customers to search for answers using their native language, which benefits not only your customers but also your support agents.

ITSM for the Digital Enterprise

ChangeGear Service Manager sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to your business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. ChangeGear also leverages powerful, intelligently driven tools and automations that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.