A Buyer’s Guide to ITSM Platforms

How to Guarantee to Maximize Your Investment

According to Gartner®, “I&O leaders will overspend by $2 billion on buying unused features of ITSM platforms in 2026, up from $1 billion in 2021. In 2016, the overspend was $600 million“. However, Gartner® created a simple five-step buyer’s guide to simplify the process and eliminate the potential spending on unused features.

This report will help decision-makers identify the best ITSM tool for your business before making your purchase. In this report you will:

• Identify the maturity level of your I&O
• Assess the tools that will most garner IT customer and employee satisfaction.
• Examine key features of popular ITSM tools
• Learn best practices to revamp your ITSM tool RFP
• Decide on features, functions, and uniqueness to your business model.

Discovering the best ITSM tool for your company can be simplified and worry-free. Get the detailed analysis and insight you need to make the right ITSM choice for your organization. Download the report today.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner, A Buyer’s Guide to ITSM Platforms Tool FOUNDATIONAL Published 4 August 2022, Chris Matchett Et Al.