6 Smart Steps for ITSM Tool Selection Success

6 Smart Steps for ITSM Tool Selection Success

How to Guarantee to Maximize Your Investment

According to Gartner®, “through 2023, I&O leaders will overspend by $750 million on buying unused features of ITSM tools, up from $600 million in 2019”. However, Gartner® created a simple six-step buyer’s guide to simplify the process and eliminate the potential spending on unused features.

This report will help decision-makers identify the best ITSM tool for your business before making your purchase. In this guide you will:

  • Identify the maturity level of your I&O
  • Assess the tools that will most garner IT customer and employee satisfaction.
  • Examine key features of popular ITSM tools
  • Learn best practices to revamp your ITSM tool RFP
  • Decide on features, functions, and unique to your business model.

Discovering the best ITSM tool for your company can be simplified and worry-free. Get the detailed analysis and insight you need to make the best ITSM choice for your organization. Download the report today.

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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner, 6 Smart Steps for ITSM Tool Selection Success FOUNDATIONAL Refreshed 2 March 2021, 21 November 2019, Chris Matchett Et Al.

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