Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

Providing adequate security for remote workers is a challenging proposition in any situation. It is especially laborious when security and IT teams have minimal time to prepare due to an emergency. An AI-driven virtual agent can provide overworked security teams a reliable support system in a time of need.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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