Understanding the Difference:

Between an Asset and a Configuration Item

The technology industry is full of buzzwords and acronyms that constantly change based on new innovations and current trends. Two important terms that all IT professionals should understand are ‘asset’ and ‘CI.’ The difference between these two essential IT concepts is one of the most frequently asked ITSM questions.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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