The Perfect Partnership:

Boosting Human IT Support with Virtual Agents

The promise to improve customer and employee satisfaction, increase productivity, and cut costs makes the application of process automation a no-brainer. The initial challenge is in finding the right processes to automate. In this white paper, we will discuss how this is a great opportunity for a synergistic partnership between human- support agents and intelligent, AI-driven technology.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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