Quick Start Guide: How to Implement Luma, the Virtual Agent

Providing your customers with a better service desk experience is easier than you think. Luma, the Virtual Agent, is transforming IT Service Management by providing on-demand, user-friendly conversational methods to issue resolution. Serviceaide has the commitment and expertise to enable you to deploy technologies which will transform your service desk painlessly and rapidly. Read how.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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