It’s an Evolution Not a Revolution:
Service Desks Are Transforming
Innovative technologies are providing IT visionaries with unprecedented opportunities to transform the efficiency of their service desks—these include artificial intelligence, natural language processing, machine learning, and more. It’s crucial, however, that these technologies can be applied in ways that evolve service desks, and empower organizations, without disrupting them.
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According to Forrester
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs
Nampa School District
Director of Information Services
