Inside Chatbots –

Answer Bot vs. Personal Assistant vs. Virtual Agent

Artificial intelligence has become all the rage as it transforms the customer experience. But, are all artificial intelligence-driven chatbot solutions created equal? Answer bots, intelligent personal assistants, virtual assistants for business, and virtual agents utilize similar technology, but vary in purpose, extensibility, and the value they provide to business and end customers.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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