Bridging the Gap Between Humans and Computers:

Virtual Agents Improve IT Automation

Implementing an empathetic, conversational interface to the IT service desk experience benefits organizations: on one side, users receive support that is personalized to their needs with no wait time, with positive impact on satisfaction; on the other side, analysts can avoid mundane and repetitive tasks, resulting in improved employee morale.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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