5 Reasons to Make Virtual Agents Adoption a Priority in 2018

Artificial intelligence, machine learning, and natural language processing have become top priorities for CIOs across all industries. These technologies are transforming customer service and that means significant cost savings and customer service improvements.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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