5 Reasons to Make Virtual Agent Adoption a Priority in 2019

The rapid progression of artificial intelligence (AI), machine learning, and natural language processing has led to a huge spike in chatbot and virtual support agent (VSA) development. This swift technological advancement amplified by customer expectations for on-demand self-service options, puts VSA deployment at the forefront of CIO priorities.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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