5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management

Organizations across all industries are tapping into artificial intelligence-driven technology to transform their business performance, customer service, and competitive position. Virtual agents are at the top of the CIO’s priority list. Identifying the right VA for your organization requires considerable thought and thorough evaluation to determine vendor viability, organizational commitment, and suitability.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

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“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

— Peter Jurhs

Nampa School District

Director of Information Services
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