Resource Center

Resource Center

If you’re curious about Intelligent Service Management and Luma, you’ve clicked to the right place. Here you’ll find helpful videos, datasheets, and case studies that demonstrate how Serviceaide can help you deliver unrivaled customer service.

Serviceaide named a leader in

The Forrester New WaveTM: Standalone
Chatbots For IT Operations, Q2 2019

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With innovative solutions like ours, it’s easier to show than tell. Watch the videos below to witness Intelligent
Service Management and Luma in action and get an up-close look at their many advanced features.

5 Reasons to Make Virtual Agent Adoption a Priority

How to solve an ITSM industry challenge: Deliver excellent service in a cost-effective way!

Meet Luma

The intelligent virtual agent to make customer support more efficient and effective.

See how Luma Aids End-Users

Elevate your customer support with support agents that are available 24/7.

See How Luma Aids Analysts

Spare your analysts from the drudgery of chasing down details, confirming resolutions, and initiating

See How Luma Aids Managers

Make managers more effective by giving them fast access to operational data and KPIs, to provide
more consistent support.


IT Service Desks by the numbers 


Is Your Service Desk Future Proof? 


5 Reasons to Make Virtual Agent Adoption a Proirity 


The Must-Have Guide To Selecting An Intelligent Virtual Agent
The Must-Have Guide To Selecting An Intelligent Virtual Agent 



White Papers

Looking for more contextual information on the technologies that are changing ITSM? Or, maybe some tools to help you choose the best ITSM solution for your business? You’ve come to the right place.

5 Reasons to Make Virtual Agents Adoption a Priority in 2018

Inside Chatbots Answer Bot vs. Personal Assistant vs. Virtual Agent

Reinventing ITSM With Virtual Agents: Improve Satisfaction, Efficiency and Productivity

5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management

Understanding the Difference: between an Asset and a Configuration Item

Building a Better Tomorrow IT Automation and Virtual Agents

Bridging the Gap Between Humans and Computers

It’s an Evolution Not a Revolution Service Desks Are Transforming

Quick Start Guide: How to Implement Luma, the Virtual Agent

24×7 Customer Service Without Additional Headcount

Not Everyone Needs a Cadillac

The Perfect Partnership Boosting Human IT Support with Virtual Agents

How to Prepare IT Service Management for Next Generation Technology

Real Use Cases for IT Service Management Virtual Agents

SaaS vs On-Premises ITSM: 6 Critical Considerations

Improving Self-Service Adoption Requires a Rethink

5 Reasons to Make Virtual Agent Adoption a Priority in 2019

The Future of Enterprise Service Management

Digital Transformation: Reduce Barriers to Employee Productivity with ESM

Case Studies

Many businesses have already enriched the customer experience and lowered the cost of service with our help. To find out how they did it, review the success stories we’ve spotlighted below.

Luma Case Studies

Gemdale Property It truly reflects the data-driven business transformation, generates more valuable business data.

Leading Fast Food Franchise -takes employee experience to the next level

Global electronics manufacturer provides a reliable, fast communication channel for modern workers

Multinational IT Services Provider Enhances Productivity with Luma Virtual Agent from Serviceaide

ISM Case Studies

Independent Purchasing Cooperative Increase ITIL efficiency and decrease overhead.

Nampa School District Become highly responsive, resulting in satisfied customers.

Alpargatas Robust and flexible solution: Intelligent Service Management.

Fujitsu Brasil 24x7x365 service in an operations center located in São Paulo.

BRK Ambiental Unification of the various IT processes into a single tool

Atlas Schindler Elevators In-house Service Desk routine has been improved and Serviceaide meets current and future demands

OnStar Sought to identify and implement a service desk solution capable of handling large data volumes.

Data Sheets

Now it’s time to dive into the details. These datasheets allow you to read every feature, every benefit, and all of the technical specifications. So you can envision how you’ll integrate Serviceaide solutions into your infrastructure.

LumaTM Virtual Agent
LumaTM Virtual Agent
More satisfying and productive support experiences for users and analysts using intelligent assistance

LumaTM Automation
Modernize your service management across IT and enterprise functions.

Intelligent Service Management
A robust, full-featured service management suite that’s simple and affordable.

What is ITIL?

A Quick guide to IT Infrastructure Library


Find out more about how Serviceaide can help your