Resource Center

Resource Center

If you’re curious about Intelligent Service Management and Luma, you’ve clicked to the
right place. Here you’ll find helpful videos, datasheets, and case studies that demonstrate how Serviceaide can
help you deliver unrivaled customer service.

Analyst Reports

Serviceaide named a leader in

The Forrester
New WaveTM:
Standalone Chatbots
For IT Operations,
Q2 2019

Serviceaide named
in Aragon Research
Hot Vendors in
Conversational AI,
2020

Videos

With innovative solutions like ours, it’s easier to show than tell. Watch the videos below to witness
Intelligent Service Management and Luma in action and get an up-close look at their many advanced features.

2 Real World Case Studies for Intelligent Virtual Agents

2 Real World Case Studies for Intelligent Virtual Agents

A brief overview of the value of Virtual Agents and two real world Intelligent Virtual Agent success stories.

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5 Reasons to Make Virtual Agent Adoption a Priority

How to solve an ITSM industry challenge: Deliver excellent service in a cost-effective way!

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Meet Luma

Meet Luma

The intelligent virtual agent to make customer support more efficient and effective.

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See how Luma Aids End-Users

See how Luma Aids End-Users

Elevate your customer support with support agents that are available 24/7.

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See How Luma Aids Analysts

See How Luma Aids Analysts

Spare your analysts from the drudgery of chasing down details, confirming resolutions, and initiating surveys.

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See How Luma Aids Managers

See How Luma Aids Managers

Make managers more effective by giving them fast access to operational data and KPIs, to provide more consistent support.

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Infographics

The Power of Knowledge Management

The Power of Knowledge Management

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2 Real World Case Studies for Intelligent Virtual Agents

2 Real World Case Studies for Intelligent Virtual Agents

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The Must-Have Guide To Selecting An Intelligent Virtual Agent

The Must-Have Guide To Selecting An Intelligent Virtual Agent

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5 Reasons to Make Virtual Agent Adoption a Proirity

5 Reasons to Make Virtual Agent Adoption a Priority

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Is Your Service Desk Future Proof?

Is Your Service Desk Future Proof?

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IT Service Desks by the numbers

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White Papers

Looking for more contextual information on the technologies that are changing ITSM? Or, maybe some tools to help you choose the best ITSM solution for your business? You’ve come to the right place.

The Importance of IT Service Management KPIs and Metrics

The Importance of IT Service Management KPIs and Metrics

A Guide for Using Performance Indicators to Boost Efficiency and Customer Satisfaction

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In A Post Covid World: Boost Human Support with Virtual Agents

In A Post Covid World: Boost Human Support with Virtual Agents

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For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent

For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent

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2021: Why Enterprise Service Management Is Still A Hot Topic

2021: Why Enterprise Service Management Is Still A Hot Topic

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Second In The Series: You Still May Not Need A Cadillac

Second In The Series: You Still May Not Need A Cadillac

A Guide to Choosing the Best Enterprise Service Management Solution for your Business

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How Knowledge Management Strengthens Business Effectiveness

How Knowledge Management Strengthens Business Effectiveness

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When Budgets Are Tight – Implement A Virtual Agent

When Budgets Are Tight – Implement A Virtual Agent

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Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

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Why Virtual Agent Technology Is Here To Stay

Why Virtual Agent Technology Is Here To Stay

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Nurture And Develop Your Virtual Agent’s Career

Nurture And Develop Your Virtual Agent’s Career

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Digital Transformation:

Digital Transformation:

Reduce Barriers to Employee Productivity with Enterprise Service Management

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The Future of Enterprise Service Management

The Future of Enterprise Service Management

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5 Reasons to Make Virtual Agent Adoption a Priority

5 Reasons to Make Virtual Agent Adoption a Priority

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Stop Doing Things the Same Way and Expecting a Different Outcome –

Stop Doing Things the Same Way and Expecting a Different Outcome –

Improving Self-Service Adoption Requires a Rethink

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SaaS vs On-Premises ITSM: 6 Critical Considerations

SaaS vs On-Premises ITSM: 6 Critical Considerations

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Real Use Cases for IT Service Management Virtual Agents

Real Use Cases for IT Service Management Virtual Agents

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How to Prepare IT Service Management for Next Generation Technology

How to Prepare IT Service Management for Next Generation Technology

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The Perfect Partnership:

The Perfect Partnership:

Boosting Human IT Support with Virtual Agents

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Not Everyone Needs a Cadillac

Not Everyone Needs a Cadillac

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24×7 Customer Service Without Additional Headcount

24×7 Customer Service Without Additional Headcount

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Quick Start Guide: How to Implement Luma, the Virtual Agent

Quick Start Guide: How to Implement Luma, the Virtual Agent

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It’s an Evolution Not a Revolution:

It’s an Evolution Not a Revolution:

Service Desks Are Transforming

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Bridging the Gap Between Humans and Computers:

Bridging the Gap Between Humans and Computers:

Virtual Agents Improve IT Automation

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Building a Better Tomorrow:

Building a Better Tomorrow:

IT Automation & Virtual Agents

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Understanding the Difference:

Understanding the Difference:

Between an Asset and a Configuration Item

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5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management

5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management

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Reinventing ITSM With Virtual Agents:

Reinventing ITSM With Virtual Agents:

Improve Satisfaction, Efficiency and Productivity

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Inside Chatbots –

Inside Chatbots –

Answer Bot vs. Personal Assistant vs. Virtual Agent

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5 Reasons to Make Virtual Agents Adoption a Priority in 2018

5 Reasons to Make Virtual Agents Adoption a Priority in 2018

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Case Studies

Many businesses have already enriched the customer experience and lowered the cost of service with our help. To find out how they did it, review the success stories we’ve spotlighted below.

Luma Case Studies
Serviceaide Success Stories – Gemdale Property

Gemdale Property – It truly reflects the data-driven business transformation, generates more valuable business data.

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Serviceaide Success Stories – Leading fast food franchise takes employee experience to the next level

Leading Fast Food Franchise – takes employee experience to the next level

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Serviceaide Success Stories – Global electronics manufacturer provides a reliable, fast communication channel for modern workers

Global electronics manufacturer provides a reliable, fast communication channel for modern workers

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Serviceaide Success Stories – Multinational IT Services Provider Enhances Productivity with Luma Virtual Agent from Serviceaide

Multinational IT Services Provider Enhances Productivity with Luma Virtual Agent from Serviceaide

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ISM Case Studies
Serviceaide Success Stories – Independent Purchasing Cooperative

Independent Purchasing Cooperative Increase ITIL efficiency and decrease overhead.

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Serviceaide Success Stories – Alpargatas Robust and flexible solution: Intelligent Service Management.

Alpargatas Robust and flexible solution: Intelligent Service Management.

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Serviceaide Success Stories – Fujitsu Brasil 24x7x365 service in an operations center located in São Paulo.

Fujitsu Brasil 24x7x365 service in an operations center located in São Paulo.

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Serviceaide Success Stories – BRK Ambiental Unification of the various IT processes into a single tool

BRK Ambiental Unification of the various IT processes into a single tool

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Serviceaide Success Stories – Atlas Schindler Elevators In-house Service Desk routine has been improved and Serviceaide meets current and future demands

Atlas Schindler Elevators In-house Service Desk routine has been improved and Serviceaide meets current and future demands

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Serviceaide Success Stories – OnStar Sought to identify and implement a service desk solution capable of handling large data volumes.

OnStar Sought to identify and implement a service desk solution capable of handling large data volumes.

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POB by Wendia
Serviceaide Success Stories – Academy Bank

Academy Bank Streamlines Service Management, Purchasing, and Change Management with Automation

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Serviceaide Success Stories – Herning Municipality

Herning Municipality – Improves Support Agent and Customer Access to Knowledge Articles

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Serviceaide Success Stories – Kent County

Kent County – Standardizes Services from IT to Jail Maintenance in a Single Solution.

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Data Sheets

Now it’s time to dive into the details. These datasheets allow you to read every feature, every benefit, and all of the technical specifications. So you can envision how you’ll integrate Serviceaide solutions into your infrastructure.

The Serviceaide Complete Solution

The Serviceaide Complete Service Solution

Leverage AI to enhance workflows and automation to support business growth, increase business continuity and enhance employee productivity.

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Luma Virtual Agent

LumaTM Virtual Agent

Knowledge is now integral to Luma, improving service and support to enable a more agile and autonomous service desk.

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Luma™ Knowledge

Luma™ Knowledge

Improve service and support with Luma Knowledge

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Automate the easy stuff with Luma Automation

LumaTM Automation

Modernize your service management across IT and enterprise functions.

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Point Of Business Platform

Point Of Business Platform

Affordable And Effective Service Management For All Businesses

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Intelligent Service Management

Intelligent Service Management

A robust, full-featured service management suite that’s simple and affordable.

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Municipal Services Solutions

Municipal Services Solutions

You Can Easily Improve Citizen Or Resident Service Requests And Save Money

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Service and Support Management for Higher Education

Service and Support Management for Higher Education

Smarter Service Management For Campus-wide Services

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Point of Business for Human Resources

Point of Business for Human Resources

Optimize Your HR Service Management

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ChangeGear + Luma

ChangeGear + Luma

Create a Seamless Customer Experience

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What is ITIL?

A Quick guide to IT Infrastructure Library

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Find out more about how Serviceaide can help our business.