Resource Center

Resource Center

If you’re curious about Intelligent Service Management and Luma, you’ve clicked to the right place. Here you’ll find helpful videos, datasheets, and case studies that demonstrate how Serviceaide can help you deliver unrivaled customer service.

Videos

With innovative solutions like ours, it’s easier to show than tell. Watch the videos below to witness Intelligent Service Management and Luma in action and get an up-close look at their many advanced features.

Meet Luma
The intelligent virtual agent to make customer support more efficient and effective.

See How Luma Aids End-Users
Elevate your customer support with support agents that are available 24/7.

See How Luma Aids Analysts
Spare your analysts from the drudgery of chasing down details, confirming resolutions, and initiating surveys.

See How Luma Aids Managers
Make managers more effective by giving them fast access to operational data and KPIs, to provide more consistent support.

White Papers

Looking for more contextual information on the technologies that are changing ITSM? Or, maybe some tools to help you choose the best ITSM solution for your business? You’ve come to the right place.

5 Reasons
to Make Virtual Agents
Adoption a Priority in 2018
Download

Inside Chatbots
Answer Bot vs. Personal Assistant
vs. Virtual Agent
Download

Will Virtual Agents
Improve Your
Support Model?
Download

Reinventing ITSM With Virtual
Agents:
Improve Satisfaction,
Efficiency and Productivity
Download

5 Questions to Ask
When Evaluating a Virtual Agent
for IT Service Management
Download

Case Studies

Many businesses have already enriched the customer experience and lowered the cost of service with our help. To find out how they did it, review the success stories we’ve spotlighted below.

Independent Purchasing Cooperative
Increase ITIL efficiency and decrease
overhead.
View

Nampa School District
Become highly responsive, resulting in satisfied customers.
View
View Video

Data Sheets

Now it’s time to dive into the details. These datasheets allow you to read every feature, every benefit, and all of the technical specifications. So you can envision how you’ll integrate Serviceaide solutions into your infrastructure.

LumaTM─The Virtual Agent
Artificial intelligence automation for more productive customer support.
View

Intelligent Service Management
A robust, full-featured service management suite that’s simple and affordable.
View

LumaTM for Service Desk Manager
Add the power of a Virtual Agent to Service Desk Manager.
View

Want To Read More?

What is ITIL?
A Quick guide to IT Infrastructure Library
View

Find out more about how Serviceaide can help your business.