If you’re curious about Intelligent Service Management and Luma, you’ve clicked to the right place. Here you’ll find helpful videos, datasheets, and case studies that demonstrate how Serviceaide can help you deliver unrivaled customer service.
With innovative solutions like ours, it’s easier to show than tell. Watch the videos below to witness Intelligent Service Management and Luma in action and get an up-close look at their many advanced features.
The intelligent virtual agent to make customer support more efficient and effective.
Elevate your customer support with support agents that are available 24/7.
Spare your analysts from the drudgery of chasing down details, confirming resolutions, and initiating surveys.
Make managers more effective by giving them fast access to operational data and KPIs, to provide more consistent support.
Looking for more contextual information on the technologies that are changing ITSM? Or, maybe some tools to help you choose the best ITSM solution for your business? You’ve come to the right place.
to Make Virtual Agents
Adoption a Priority in 2018
Answer Bot vs. Personal Assistant
vs. Virtual Agent
Reinventing ITSM With Virtual
Agents: Improve Satisfaction,
Efficiency and Productivity
5 Questions to Ask
When Evaluating a Virtual Agent
for IT Service Management
Understanding the Difference: between an Asset and a Configuration Item
Building a Better Tomorrow
IT Automation and
Bridging the Gap
Between Humans and Computers
It’s an Evolution
Not a Revolution
Service Desks Are Transforming
Many businesses have already enriched the customer experience and lowered the cost of service with our help. To find out how they did it, review the success stories we’ve spotlighted below.
Independent Purchasing Cooperative
Increase ITIL efficiency and decrease
Robust and flexible solution: Intelligent Service Management.
24x7x365 service in an operations center located in São Paulo.
Now it’s time to dive into the details. These datasheets allow you to read every feature, every benefit, and all of the technical specifications. So you can envision how you’ll integrate Serviceaide solutions into your infrastructure.
LumaTM─The Virtual Agent
Artificial intelligence automation for more productive customer support.
Intelligent Service Management
A robust, full-featured service management suite that’s simple and affordable.
LumaTM for Service Desk Manager
Add the power of a Virtual Agent to Service Desk Manager.
Want To Read More?
What is ITIL?
A Quick guide to IT Infrastructure Library