Point of Business Platform

Service Management: Built For You

The Point of Business Platform (POB) is a low code, customizable service and support solution. It is modular, so you select the functionality you require. While POB is an effective IT service management solution, it can be leveraged for broader usage across functional areas.  If you are looking to build custom applications and processes; track deep service level management for supply chain management; track purchase orders and requests; there are many use cases available. 

POB is officially certified as ITIL® compatible by Pink Elephant in 15 Processes

Customize Your Service and Support

Customize Your Service and Support

Customize Your Service and Support

Based on Service Management ITIL processes, the Point of Business Platform (POB) is designed for companies that require customized service solutions with strong application process and workflow.  Are you looking to: 

  • Deliver great service experiences that improve analyst productivity and user satisfaction?
  • Empower service owners at a fraction of the cost with improved automation and predictive analysis and recommendations?
  • Provide better self-service with an intelligent virtual agent?

A POB solution allows you to buy what you need to meet your goals. Don’t overpay for costly service and support you never use. You can achieve enterprise-rich functionality (from service management to project management to supply chain management) customized for your business.

Attention Business Leaders: Up Your Game

Attention Business Leaders: Up Your Game

Every business function has service requirements. Improving self-service, automating workflows, providing access to information, training, and tools is no longer the domain of just IT. Thousands of customers around the globe leverage POB to expand their service and support capabilities across the enterprise. POB can help you increase agility, and improve productivity and reporting to better support your business goals. In addition to service management, ask about the POB functions for:

  • Contract and Delivery Management
  • Finance and Invoice Management
  • Human Resources Management
  • Project Management
  • Purchase and Inventory Management
  • Resource and Time Management
Attention Business Leaders: Up Your Game

POB Use Cases Across Industries And Functions

POB Table of Uses Cases

 

Improve Enterprise Agility

Improve Enterprise Agility

Improve Enterprise Agility

The Point Of Business (POB) Platform is a highly customizable service management platform. You can plan, prioritize and track work across the enterprise. In fact, Serviceaide uses POB to manage and track their global professional services operations internally.

POB also has robust capabilities to help you manage your internal and external customer and vendor commitments. From contract management to services fulfillment to income generated and cost of services. POB delivers a better way to track, provide structured processes and standardization in order to drive more predictable results.

Implementation is custom yet rapid so you see immediate value from your solution. No endless months of waiting on lengthy implementations. 

Flexible Delivery: Your Choice

Flexible Delivery:  Your Choice

Serviceaide offers both traditional, on-premises and hybrid cloud implementations. You can choose.  With a hybrid model, administration of your system is provided by Serviceaide which can be as comprehensive or basic as desired. Anything from a full application management including the ownership and management of the hardware it resides on, to simple upgrade assistance only. Customers can scale up or down these services based on their changing needs.

Incredible, simply incredible. In all my years of working in IT, I have never seen a vendor so willing to work with its customers to meet their individual needs; especially when those needs dictate a switch from SaaS to Hybrid to On-Premise. Anthelio Health is the largest IT Managed Services Provider focused on the healthcare industry in the world and is a certified ISO compliant company that for years has partnered with Serviceaide to supply their ITSM and Project Management needs and has allowed us to change from one delivery model to another more than once. That is ultimate flexibility!

– Max Siu, Vice President of IT Process Management at Anthelio Health
Flexible Delivery:  Your Choice
Customer Acclaimed Service Solution

Customer Acclaimed Service Solution

Customer Acclaimed Service Solution

The POB platform has been meeting the needs of customers for over 20 years. See how companies like yours make the most out of their Serviceaide investment.

Check out the Gartner peer review

Improve Self-Service With A Virtual Agent

Improve Self-Service With A Virtual Agent

Improve Self-Service With A Virtual Agent

Integrating the Point Of Business Platform and Luma Virtual Agent enables a new way to deliver service to end-users. Luma leverages NLP for conversational support and is trained to serve up relevant information optimized over time for quick resolution.  Luma can be leveraged across communication channels and adds another dimension to enhance self-service with POB.