Leverage Luma Virtual Agent To Offload Your Service Requests
The ultimate goal for service and support is to enhance self-service. Deflecting requests reduces money and directly improves user satisfaction. Conversational platforms can streamline and deliver support in a consumer-like, intuitive manner. Luma Virtual Agent is the industry’s first knowledge-centered virtual agent for streamlining enterprise service and support. Luma Virtual Agent leverages knowledge functionality to harness the power of information and make it consumable. Ask how Luma is handling over 30% of our customers’ high-volume requests.
A conversational interface that guides users to actionable requests and improves self-service. See a 30% or more reduction in tickets.
A virtual agent that chases down end-users for more information; providing your workforce with extended service hours, remote management and ensures service continuity.
A set of re-usable skills and automated tasks targeted to the needs of self-service users.
A speedy implementation within weeks, not months for quick time to value.