Intelligent Desk. Intelligent Service. Intelligent Management.

Products Overview

Serviceaide lets you focus less on problem resolution and more on customer satisfaction.

Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support.

Secure, Scalable, Available

Our secure and available infrastructure scales to meet your current and future needs. You can grow from a few support analysts supporting hundreds of customers to hundreds of support analysts supporting hundreds of thousands of customers. We’re continuously updating the infrastructure and security measures to maximize availability, responsiveness and security so you can focus on delivering excellent service and profitably growing your business.

Our solutions are localized in multiple different languages for use around the world, all day, every day.

How Your Customers

24×7 availability
Improved self service
Intelligent guidance
Better responsiveness

How Your Organization

Low cost of ownership
Improved customer satisfaction
Increased analyst job satisfaction
Fast and easy implementation

What Serviceaide

Fully managed and reliable cloud-hosted solution
Anytime, anywhere access via web and mobile
Risk-free onboarding, updates and upgrades
Professional services partners and ecosystem

Simplify Your Support. Simplify Your Process.

Save up to 30% time and cost with Luma’s service efficiency. Eliminate wasted steps with artificial intelligence automation.

“Serviceaide’s mobile app for its Intelligent Service Management product is stunningly good!”

—Stephen Warne
Managing Director, Karelia Network Solutions

Learn more about the Serviceaide solution today.