Privacy Statement

Serviceaide publishes an app for Microsoft Teams (referred to as App) allowing organizations to communicate securely with their instance of Luma Virtual Agent through Microsoft Teams. Microsoft Teams is therefore a communication platform to send and receive messages through Luma. The amount of information shared through this app is defined by the processes built by the customer’s Luma administrator.

Customer Privacy Statement

Serviceaide is committed to protecting the privacy of individuals who leverage this app. This Privacy Statement describes Serviceaide’s privacy practices in relation to the use of Serviceaide’s Microsoft Teams app only. Other statements on privacy related to the Serviceaide web site and services are available here.


Your continued use of this App constitutes your consent to the contents of this Privacy Statement. Serviceaide may modify or update this Privacy Statement at any time without prior notice.

Collection of Personal Information

While providing services, Serviceaide may collect or receive Personal Information that may include e-mail address, name, company, phone number and location information. Any such information shall be used by Serviceaide solely for identifying the user in the Luma platform and providing services to the user. The information will not be used for any other purpose without your prior consent.

The customer’s Luma administrator defines the skills, integrations and processes for Luma that will be sent and received through this app. This may include additional personal information. It is up to the administrator to decide what if any additional personal information may be sent and received through Luma and this App.

Use of Your Information

The information as described above is used by Serviceaide for provision of the Service, to maintain quality of the Service, and for general statistics regarding use of the App and the Service and use habits of the Apps users.

Sharing of Your Information

Serviceaide may share data about Visitors, Customers and event Attendees with Serviceaide’s contracted suppliers so that these suppliers can provide services on Serviceaide’s behalf, this may include those who are performing customer support and cloud service providers. Unless described in this Privacy Statement, Serviceaide does not share, sell, rent, or trade any information with third-parties for their promotional purposes.

Security of Your Information

Serviceaide reasonably secures the information you provide, against unauthorized access, use or disclosure, and keeps such information on computer servers in a standard controlled and secured environment. Serviceaide’s systems on which your data are reserved, are reasonably secured and programmed for protection from exposure and unauthorized use.

If you have any questions or concerns about our policy please contact us at