There Is Nothing Like Having the Right Information at the Right Time to Empower Everyone
San Jose, Ca. (June 25, 2020)—Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of Luma Knowledge, a self-learning, knowledge-centered product that optimizes access, creation and reuse of enterprise knowledge to meet the day-to-day, round-the-clock service and support needs of users and customers. Luma closes the growing divide between users and much-needed expertise and knowledge that exists across the enterprise.
“Knowledge availability, correlation and accessibility are the measure of how well a service organization works,” said Wai Wong, CEO of Serviceaide. “With devices, application complexity and enterprise data growing exponentially in every organization, knowledge workers are spending an increasing amount of their day searching for information to do their jobs. Luma Knowledge actively bridges the information gap to make end-users, customers and their service and support teams far more productive and efficient.”
Maker of the award-winning, AI-powered Luma Virtual Agent, Serviceaide is increasingly leveraging AI technologies like natural language processing and machine learning in digital interactions, knowledge and automation to bring advanced capabilities and business value to service and support functions across the enterprise. By leveraging Luma Virtual Agent and Luma Knowledge, organizations can harness the power of intelligent digital labor to democratize know-how and expertise and dramatically enhance the service and support experience.
Luma Knowledge Integrates with enterprise applications and systems of choice to create a single point of access to service and support knowledge. The following features allow organizations to quickly and efficiently access expertise and know-how from any channel and application.
Luma Knowledge stands out from other solutions with exceptional capabilities that include:
“Serviceaide’s mission is to be at the forefront of leveraging intelligent digital labor to deliver great user experiences, reduce service costs, and enable true 24×7 self-service,” said Bill Guinn, Chief Technology Officer at Serviceaide. “Our recent launch of Luma Virtual Agent 2.X sets the stage for closer integration between our virtual agent, Luma Knowledge and new automation capabilities to be launched later this year. This integration will result in exciting new levels of intelligent, digital service and support.”
Serviceaide is a leader in intelligent service and support. Serviceaide’s vision is to transform service management, across ITSM, ESM, and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation, and knowledge. For more information, visit www.serviceaide.com.