Innovative Architecture from ServiceAide Enables Ultra-Low Cost Delivery of Service Management Solutions

Hyper-SaaS Architecture Facilitates Easily Custom-Tailoring Service Offerings

San Jose, CA – May 11, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announced its Hyper-SaaS architecture to enable quick implementation and low-burden operation of Service Management solutions. Solutions built with the Hyper-SaaS architecture keep the total cost of ownership and usage low and predictable, especially for ongoing licenses and administration costs. In fact, with an administrator-to-analyst ratio that’s the lowest in the industry, just one person can create and manage a portfolio of Service Management solutions.

Solutions ranging from full-featured Service Desks to IT Service Management with ITIL-based best practices can be custom-tailored to support unique needs of different markets and end-user groups with different service catalogs, approvals, workflows and support teams. As an example: health care organizations can ensure data privacy compliance with two similar yet separate Service Management solutions; one to keep personally identifiable information separate and only exposed to authorized personnel, and another for IT Service Management for the remainder of the organization.

“One size does not fit all, which is why many of our clients chose our Cloud Service Management product – to leverage its multi-level tenancy to easily create and efficiently operate different solutions.” said Wai Wong, ServiceAide’s CEO. “Hyper-SaaS embodies and emphasizes the value of this unique functionality. It’s an essential ingredient of our mission and our roadmap that includes integrating more foundational capabilities into the architecture, including our purpose-built Service Management oriented machine intelligence platform. Future Service Management solutions created by us and by our clients leveraging the Hyper-SaaS architecture will do more than just procedure-based ticket processing; they will truly aide service excellence by being enhanced with contextually relevant actionable insights.”

About ServiceAide
Gives organizations the ability to use and/or offer their own affordable and friction-free SaaS option for customer support and IT Service Management. A growing global portfolio of clients benefit from getting started quickly with affordable and practical solutions to deliver consistently excellent customer support and flawless IT Service Management. Hyper-SaaS fulfills the unmet need to aid organizations to achieve service excellence and let business leaders know they have a way to realize net new revenue quickly, cost-effectively and without embarking on risky projects with costly professional services teams that span weeks and months. For more information, visit

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