Enterprises in China Now Have a Robust Service Management SaaS Solution

ServiceAide Partnership with Alibaba Cloud and Zhuyun Makes Cloud Service Management Readily Available

San Jose, CA – April 18, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announces availability of Cloud Service Management to enterprises in China through a partnership with Alibaba’s Alibaba Cloud and Zhuyun. The SaaS offering is hosted in Alibaba Cloud, available through its Marketplace, and resold by Zhuyun.

Enterprises in China are increasingly transitioning from on-premises software to SaaS. As the number of cloud hosted applications available to enterprises in China increases, the need also increases for Service Management solutions to enforce and automate processes that ensure top-quality customer support and flawless IT Service Management (ITSM).

“Cloud Service Management with its multi-layer multi-tenancy architecture is a perfect fit for Zhuyun who can now offer solutions to the growing market in China,” said Wai Wong, ServiceAide CEO. “We successfully installed our application localized for Chinese enterprises in Alibaba Cloud to become the premier Service Management solution in China.”

The announcement made Tuesday April 17, 2017 in China highlights that the product fulfills an urgent need and dream by enabling companies to respond quickly and efficiently to market changes and needs. In as little as one week with a single administrator a production-ready solution can be ready for use. After going live, only one administrator on a part-time basis is needed to support thousands of end-users and support analysts. The low administrator to end-user ratio and ongoing cost of ownership are unmatched in the industry.

About ServiceAide
Gives organizations an affordable and friction-free SaaS option to provide customer support and IT Service Management. A growing global portfolio of clients benefit from getting started quickly with affordable and practical solutions to deliver consistently high-quality customer support and flawless IT Service Management. ServiceAide is privately held with headquarters in San Jose, CA. For more information, visit

About Alibaba Cloud
Alibaba Cloud is Alibaba Group’s cloud computing arm that develops highly scalable platforms for cloud computing and data management. Established in September 2009, it provides a comprehensive suite of cloud computing services to support participants of Alibaba Group’s online and mobile commerce ecosystem, including sellers, and other third-party customers and businesses.

About Zhuyun
A leading cloud computing technology services company that provides cloud consulting, design, implementation, professional services, high value solutions and training to increase our customer’s business value while reducing IT costs and risks. Zhuyun is an investee of Alibaba Group, an Alibaba Premier Business Partner and authorized training center.

To view the press release on the PR Newswire, go to:

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