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Point Of Business (POB) Platform

The Point Of Business (POB) Platform is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions. Implementation is custom yet rapid so you see immediate value from your solution. No endless months of waiting on lengthy implementations. The four core modules include:

Get more done with POB

  • Deliver great experiences
  • Empower service owners at a fraction of the cost
  • Provide better self service
  • Ensure business continuity
Service Desk Management

POB Service Desk Management helps you control, manage, and develop your service and support functions to stay competitive and responsive to your customers’ needs. POB also helps you improve and control the knowledge base of both support staff and users, ensuring fast and effective problem-solving. POB can easily integrate into your existing IT environment using the right interface for you. Client, web or mobile interfaces are available. Integrate your enterprise solutions into POB including Office 365, MS Teams and other collaboration tools. Exchange, Desktop Management systems, systems management solutions, ERP systems and many others are easily integrated. POB Service Desk Management helps you control, manage, and develop your service and support functions to stay competitive and responsive to your customers’ needs.
Service Desk Management

Key Features
  • Incident and Problem Management
  • Task Management
  • Request Management
  • Resource Management Time Logging
  • Knowledge Management
  • Customer Survey
  • Announcement Ticker
  • Event Management, Monitoring and Reporting
Configuration and Asset Management
Configuration and Asset Management

POB Configuration and Asset Management provides relevant information on configuration items that support all Service Management processes. This allows your organization to control valuable assets. Help financial planning. Make software changes visible. Reduce the use of unauthorized software and reduce costs. POB provides a logical model of your infrastructure by identifying, controlling, maintaining and verifying different configuration items in your IT infrastructure.

Project & Change Management

Effective project and change management is key to save time and money. This POB Module ensures that standardized methods and procedures promptly handle all changes in order to minimize the impact of change-related activities and improve the day-to-day operation. It effectively visualizes Change Management processes and improves the communication channels to promote a more effective workflow. Other Enterprise workflows can be modeled, templated and then utilized to give you complete control over all your business processes within your Organization.

Key Features
  • Project & Change ManagementProject Planning
  • Graphical Project and Change Management Workflow Templates
  • Gantt Charts
  • Task Management
  • Project Accounting and Financial Management
  • Complete Reporting and Dashboards
  • Workflow Management
  • Workflow Templates

POB’s Project Management software was designed with multiple Project Management methodologies in mind including Traditional, Waterfall, Six Sigma, Prince 2, Agile, and Lean; POB is also comprehensive and flexible enough to enable virtually any Project Management standard or methodology.

Service Level Management
Service Level Management
POB Service Level Management is an invaluable tool that will greatly improve your service level agreements. Service Level Management helps support staff meet the required service thresholds, thereby improving customer relationships and service quality. Expectations and timeframes are clearly defined so that all operators of the system will have the same definition of priorities and escalation processes.

Key Features

  • Service Catalog
  • Create and maintain Service Level Agreements,
  • Operational Level Agreements
  • Underpinning Contracts
  • Expense and Budget Control of all your services and agreements
  • Contract Management or Agreements
Flexible Delivery Focuses
On Meeting The Needs
Of Your Business

Serviceaide offers both traditional, on-premise implementations with the strength of SaaS. You can choose either approach or a hybrid. With a hybrid model, administration of your system is provided by Serviceaide which can be as comprehensive or basic as desired. Anything from a full application management including the ownership and management of the hardware it resides on to simple upgrade assistance only. Customers can scale up or down these services based on their changing needs.

Flexible Delivery Focuses On Meeting The Needs Of Your Business

Max Siu, Vice President of IT Process Management at Anthelio Health, describes their journey with Wendia as: “Incredible, simply incredible. In all my years of working in IT, I have never seen a vendor so willing to work with its customers to meet their individual needs; especially when those needs dictate a switch from SaaS to Hybrid to On-Premise. Anthelio Health is the largest IT Managed Services Provider focused on the healthcare industry in the world and is a certified ISO compliant company that for years has partnered with Wendia to supply their ITSM and Project Management needs and has allowed us to change from one delivery model to another more than once. That is ultimate flexibility!”

Customer Acclaimed Service Solution
The POB platform has been meeting the needs of customers for over 20 years.
Check out the Gartner Peer Review
Academy Bank
Herning Municipality
Kent County
Service Management For ALL:
IT And Enterprise Functions

The POB Platform is uniquely suited to meet the needs of a variety of functions and verticals. From municipal services to higher education and financial services, we have demonstrated the value of a robust service solution.

In addition to the POB Platform, we have three modules that provide deeper service capabilities for:

  • Finance and Invoice Management
  • Purchase and Inventory Management
  • Resource and Time Management
Service Management For ALL: IT And Enterprise Functions

Example Of POB Use Cases:

Example Of POB Use Cases:
You Can Afford Best In Class Service Management
You Can Afford Best In Class
Service Management
The combination of the Point Of Business Platform and Luma Virtual Agent provides a complete solution, with flexibility, affordability and a broad range of modules to meet your service requirements. Serviceaide leverages AI technologies to enhance workflows and automation to support business growth, continuity and enhance employee productivity.