Meet Luma™, the Virtual Agent
Luma is a Virtual Agent with artificial intelligence and is integral to the Serviceaide Intelligent Service Management solution. Luma’s conversational interface guides users to actionable requests and improved self-service. It relieves analysts from the burden of triaging requests and chasing down users for more information.
Bring the intelligent conversation to IT Service Management. Enhance your service desk with a more intelligent approach that is optimized for end-users, analysts, and managers. Utilize your favorite conversational channels to create a well-formed service request, to manage tickets and to gain valuable reports and insights.
Superior Support for All
Luma’s Performance Gets Better and Better
Always Helpful, Always Available
Luma is available 24/7, understands statements and questions, is empathetic, and follows up to make sure every person is satisfied.
Uncommon Efficiency, Unrivaled ITIL Expertise
Luma works hard, follows Information Technology Infrastructure Library (ITIL) processes, and effortlessly multitasks. It frees analysts to focus on more interesting and valuable tasks.
Its Intelligence Continues to Grow
Luma never stops learning. Its knowledge base expands as it interacts with customers, end-users, and support analysts.