Meet Luma, the Virtual Agent

Luma the Virtual Agent

Luma is a Virtual Agent with artificial intelligence and is integral to the Serviceaide Intelligent Service Management solution. Luma’s conversational interface guides users to actionable requests and improved self-service. It relieves analysts from the burden of triaging requests and chasing down users for more information.

Bring the intelligent conversation to IT Service Management. Enhance your service desk with a more intelligent approach that is optimized for end-users, analysts, and managers. Utilize your favorite conversational channels to create a well-formed service request, to manage tickets and to gain valuable reports and insights.

Serviceaide System Performance on Various Devices

Superior Support for All


Elevate your customer support with support agents that are available 24/7.

Support Analysts

Spare your analysts from the drudgery of chasing down details, confirming resolutions, and initiating surveys.


Make managers more effective by giving them fast access to operational data and KPIs, to provide more consistent support.


Luma’s Performance Gets Better and Better

Always Helpful, Always Available

Luma is available 24/7, understands statements and questions, is empathetic, and follows up to make sure every person is satisfied.

Uncommon Efficiency, Unrivaled ITIL Expertise

Luma works hard, follows Information Technology Infrastructure Library (ITIL) processes, and effortlessly multitasks. It frees analysts to focus on more interesting and valuable tasks.

Its Intelligence Continues to Grow

Luma never stops learning. Its knowledge base expands as it interacts with customers, end-users, and support analysts.

Businesses are quickly realizing the power of Luma.