Expose IT and Business Services to More Users
Intelligent Service Management provides the same intuitive visual cues and icons as storefronts and catalogs. With this approach, users don’t require training to find what they need. New services can be easily added, and made immediately accessible.
Faster, Better Customer Experiences
The storefront and catalog approach combines business and IT services in one place, accessed and supported by the same method. Your organization can now structure catalogs more intuitively for your business departments. You can also structure IT services to better align with services such as help, support, and provisioning.
For both IT and business departments, supporting users is easier than ever. You have one location to display your offerings. And adding, changing, and publishing services is the same process, regardless of the different services and departments.
The storefront and catalog approach supports everything you need to control, including:
- Eligibility to request a service
- Tracking of costs and handling chargebacks
- Back office approvals and provisioning
Simplified Service Automation
Intelligent Service Management’s out-of-the-box connectors make it easy to provision internally, through an automated email or software download. External provisioning is as simple as connecting to outside suppliers, who can directly ship hard goods to each user.
Since the full power of service automation is behind every storefront, automating each service is fast and easy, especially for departments without programming talent.
Save Time and Trouble
A powerful search mechanism helps users quickly find what they need via immediate feedback, resulting in more status updates with less frustration. Turnaround times are much shorter, since they don’t need to know which department is providing the service.
Unifying business services and IT services into one storefront portal makes access more intuitive, and reduces support costs. And it provides:
- Reduced service costs, through an intuitive portal that alleviates user confusion, and reduces errors and manual support
- Better customer satisfaction, due to greater visibility, accessibility, and usability
- Reduced Total Cost of Ownership (TCO), via provisioning automation and a single point to manage