Standardize Your Service
Service requests, such as resetting a password, asking for a peripheral device, etc., should be standardized so they can be fulfilled with a simple request. Standardized services must be repeatable and have a low-risk so that they do not require escalated approvals. These make it possible to fulfill standard predefined service requests as quickly as possible.
Request Fulfillment cuts the minutiae involved in requesting and receiving access to existing or new services, helping to reduce the cost of providing service. Consolidating processes increases the level of control over these services. All to aide in lower total cost and higher customer satisfaction.