Secure Remote Support
Remote support is a fully integrated add-on feature. For issues where, one-on-one support would typically be required to understand and resolve issues, your customers can easily collaborate with agents using remote access and support, saving time and cost.
Using remote support – chat sessions, screen sharing, and remote control enable support analysts and technicians to remotely access a computer to understand and resolve issues on the spot directly from the ticket view without an on-site visit. Remote sessions are recorded and stored with each corresponding ticket.