Multilingual

Improve customer satisfaction with native language interaction, while consistently configuring and administering across all locations.

Support Your International Footprint

Intelligent Service Management has pre-built localizations for 10 languages and can be configured for the time zone of each user. It supports multiple subsidiaries, and even a Managed Service Provider (MSP), operating across multiple countries.

Build on Localized and Translated Language Capabilities

Language catalogs, screen names, menus, field names, descriptions, and codes are all localized. And they can be easily changed by an administrator.

Intelligent Service Management supports translation of keywords in incoming and outgoing mail, plus translation of searches into the user’s chosen language. Reports may also be generated in the language of choice, assuming the data is in that language.

The supported and ever-growing list of languages includes:

  • English
  • Chinese
  • Japanese
  • Spanish
  • French
  • German
  • Brazilian Portuguese
  • Russian
  • Swedish
  • Finnish
  • Italian