Overcome Silos and Improve Visibility
Silos are one of the problems with organizational IT infrastructures inhibiting holistic visibility. System interoperability that provides seamless access to information across your organization is critical to success. With it, you can give support analysts as many relevant customer insights as possible.
Intelligent Service Management’s Service Desk offers you the holistic visibility you need. It interfaces and interoperates with a myriad of systems and sources within the overall data landscape, including Jira, Trello, Slack, Google Sheets, Salesforce, and Zapier.
Enhance Customer Satisfaction
Holistic customer insights heighten the efficiency, personalization, and overall quality of the customer service experience and correspondingly heightens customer satisfaction.
That’s why Intelligent Service Management includes Application Program Interfaces (APIs), Subjective, Objective, Assessment, and Plan (SOAP) notes, and Representational State Transfer (REST) calls from workflow and scheduled tickets to make your service delivery efficient. It includes a combination of:
- Out-of-the-box application connectors
- Integrations with external systems
- An API
- Toolkits to interface with your systems and data, whether they’re on-premises or in the cloud
The Zapier integration allows you to seamlessly share historical user information and queries across dozens of databases, in seconds.