Global Search

Locate active and inactive tickets, knowledge content, service catalog items, and configuration items.

Find Information Fast with Contextually Aware Searches

In today’s knowledge-based economy, nothing is more empowering than having data at your fingertips.

And Intelligent Service Management offers an easy-to-use, elastic-based global search capability. Since it knows Information Technology Service Management (ITSM) constructs, you can specify the filters that make the most sense to your search—and quickly find what you need.

Widen Your Search Capabilities

With traditional search engines, you need to know exactly what you’re looking for—how it’s spelled, what ticket or asset it belongs to or when it was created.

But since Intelligent Service Management knows what’s in your data, you can choose the search term from a list. Contextually aware dropdowns aid the process, since you often don’t need to type the name of the items you’re looking for.

Leverage Your Greatest Asset—Your Knowledge Base

Intelligent Service Management is focused on ensuring that you can create, associate, maintain, and find what you need as easily as possible. With our tools, you can:

  • Improve Mean Time to Resolution (MTTR), by quickly finding existing problem resolutions and associated items
  • Reduce operational costs, by reusing knowledge versus recreating it
  • Reduce risk, by finding and applying established resolutions and procedures
Global Search