Intelligent Service Management for a Better Customer Experience
Your support and information technology systems are measured by your customer’s satisfaction, so you must be responsive and accurately resolve issues within established service level agreements. To achieve these objectives, you need automation to facilitate best practices, you need our Intelligent Service Management solution that spans from help desk oriented customer support to full Service Management, including IT Service Management (ITSM).
With Intelligent Service Management you can accurately and responsively support your customers and ensure that your IT resources meet the business needs of your organization and your end-users.
Key Benefits
Codeless workflow modifications
Ready to use ITIL best practices
End-user case histories are viewable from your CRM system
Manage IT assets to proactively avert problems
Don’t be bound to inflexible software that slows you down and drains your cash. Powerful ready-to-use features with low IT burden and functionality, flexibility, and agility to evolve your services without specialized developers or teams of administrators keep your ongoing costs low and predictable. Achieve more with less so you can focus on delighting your customers and achieving your business objectives.
Serviceaide offers a robust, full-featured Service Management solution. Our nine certified ITIL processes help you deliver excellent support. The process workflows can be custom tailored to integrate with your business operations, which is far more convenient than having to modify business operations to accommodate technology.
Explore Our Solution’s Many Features
Incident Management
Request Fulfillment
Problem Management
Change Management
Knowledge Management
Service Catalog
Configuration Management
Asset Management and Discovery
Project Management
Codeless Configuration
Global Search
Integrations
Multilingual
Advanced Reporting Analytics
Remote Support
Other Features