Real-time recommendations with ChangeGear’s smart features boost your productivity.
ChangeGear is an award-winning, powerful ITSM that enables you to:
- Improve self-service with an intelligent virtual agent
- Leverage AI-based smart features to improve IT analyst productivity such as field recommender, etc
- With automated workflows, IT Operations is more efficient.
- Experience the power of machine learning for ITSM with ChangeGear Service Manager
Serviceaide enabled Point Broadband to handle its rapidly expanding customer base in markets across the country. “By automating many of our manual processes, we can quickly ramp up each time we expand into a new market,” shares Smith. “Each customer still receives our personalized service, but it is even better with faster implementation and resolution rates than our competitors.”
“The IT service team is foundational to the operations of the Henrico school district. We are expected to maintain the technology infrastructure and service levels across the broad ecosystem to provide important business continuity to the school district and to meet the needs of the teachers and students of Henrico County.”
In February of 2021, Corey engaged SunView Software’s Professional Services engineers to implement ChangeGear Service Desk version 8.0 with the Advanced Intelligence Pack, which includes SunView Willow AI™. “Suggestion Center is still the most impressive feature to me,” Corey said, with confidence.
Millions Of Tickets Around The Globe Closed With ChangeGear
