November 22, 2019
The Virtual Agent: A Mouse Problem & Other Support Queries
An interview with Wai Wong, the CEO of Serviceaide, whose company is reinventing enterprise service management through the implementation of artificial intelligence and a virtual agent solution called “Luma”.
November 14, 2019
How Intelligent Chatbots Enable Better Enterprise Service Experiences
Enterprise service management (ESM) benefits a business by improving the delivery of the services that employees need to perform their roles effectively.
November 1, 2019
Why you need to interview chatbot candidates
Learning the right questions to ask when evaluating chatbot technologies and the benefits and challenges of integration.
September 30, 2019
End to End Interaction with Luma Automation
Luma Automation, combined with Luma Virtual Agent, includes several individually unique points and value for customers.
September 27, 2019
No Jitter Roll: Five for Friday
The automation solution can be integrated with Serviceaide’s AI-based Luma Virtual Agent, allowing users to automate numerous tasks for virtual agents through a conversational interface.
September 25, 2019
Serviceaide Launches Luma Automation
The addition of Luma Automation to Serviceaide’s Luma Virtual Agent makes requesting and receiving service help as simple as sending a text or voice message.
July 10, 2019
Pushing past chatbot challenges will secure their longevity
For chatbots to remain in enterprise futures, developers and data scientists need to get flexible. From open source to intelligent sharing, chatbot collaboration will boost benefits.
July 8, 2019
Ways to Provide Better Service Experiences for External and Internal Customers
Virtual agents are enabling organizations to provide better customer service experiences. Better service means improved productivity. Find out what to consider when selecting a Virtual Agent.
June 28, 2019
Explore artificial intelligence in ITSM and the tool options
All AI-enabled ITSM tools aim to streamline and automate IT operations, but buyers must make the right selection to get the most out of these products.
June 19, 2019
7 Things to Consider When Choosing a Virtual Agent
With the right solution, issues such as password resets can be resolved without involving human agents.
June 11, 2019
A better era for IT service desks
For too long, IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures. Learn why the future doesn’t have to be a repetition of the past:
June 5, 2019
5 Channel Partner Update
Serviceaide has upgraded Luma, a virtual agent for automating IT and other service management functions. The new capabilities are listed here.
June 4, 2019
Serviceaide Announces Major Advances in Service Management with Added Capabilities to Luma, its Virtual Agent
Luma Upgrade Delivers New Automation and Skills-Building Capabilities that Make 24×7 Services More Cost-Effective and Intuitive for Support Teams and End Users.
June 4, 2019
Serviceaide Adds to Luma’s Capabilities
Serviceaide has added capabilities to Luma, its intelligent virtual agent. Learn more about the new features in this article:
May 27, 2019
Ingram Micro expands Serviceaide cloud deal across Asia
Ingram Micro has signed an expanded cloud distribution agreement with Serviceaide, targeting the channel across the wider Asian market. Learn more in this article:
May 14, 2019
Ingram Micro, Serviceaide Reach Cloud Distribution Agreement
Serviceaide has a new distribution agreement with Ingram Micro to offer Luma, its AI-powered virtual agent, to resellers through the Ingram Micro Cloud Marketplace.
April 16, 2019
24×7 Customer Service without additional headcount
Virtual agents enable companies of all sizes to offer round-the-clock customer service without adding headcount. Learn why in this article from CIO Review:
April 16, 2019
Why You Need to Invest in Your Marketers
While marketing leaders may be inclined to focus on output, they shouldn’t forget about keeping their staff motivated and inspired, and creating great customer experiences.
April 12, 2019
How virtual agents can transform IT service desks
Virtual agents are empowering federal, state and local governments to offer better customer support experiences to employees. Find out more in this GCN article:
April 8, 2019
How AI is helping the help desk
Service desk chatbots are just the beginning. AI-driven tools will soon tap predictive analytics for better decision making in incident management, demand planning and more.