Articles and News

July 10, 2019

Pushing past chatbot challenges will secure their longevity

For chatbots to remain in enterprise futures, developers and data scientists need to get flexible. From open source to intelligent sharing, chatbot collaboration will boost benefits.

July 8, 2019

Ways to Provide Better Service Experiences for External and Internal Customers

Virtual agents are enabling organizations to provide better customer service experiences. Better service means improved productivity. Find out what to consider when selecting a Virtual Agent.

June 28, 2019

Explore artificial intelligence in ITSM and the tool options

All AI-enabled ITSM tools aim to streamline and automate IT operations, but buyers must make the right selection to get the most out of these products.

June 19, 2019

7 Things to Consider When Choosing a Virtual Agent

With the right solution, issues such as password resets can be resolved without involving human agents.

June 11, 2019

A better era for IT service desks

For too long, IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures. Learn why the future doesn’t have to be a repetition of the past:

June 5, 2019

5 Channel Partner Update

Serviceaide has upgraded Luma, a virtual agent for automating IT and other service management functions. The new capabilities are listed here.

June 4, 2019

Serviceaide Announces Major Advances in Service Management with Added Capabilities to Luma, its Virtual Agent

Luma Upgrade Delivers New Automation and Skills-Building Capabilities that Make 24×7 Services More Cost-Effective and Intuitive for Support Teams and End Users.

June 4, 2019

Serviceaide Adds to Luma’s Capabilities

Serviceaide has added capabilities to Luma, its intelligent virtual agent. Learn more about the new features in this article:

May 27, 2019

Ingram Micro expands Serviceaide cloud deal across Asia

Ingram Micro has signed an expanded cloud distribution agreement with Serviceaide, targeting the channel across the wider Asian market. Learn more in this article:

May 14, 2019

Ingram Micro, Serviceaide Reach Cloud Distribution Agreement

Serviceaide has a new distribution agreement with Ingram Micro to offer Luma, its AI-powered virtual agent, to resellers through the Ingram Micro Cloud Marketplace.

April 16, 2019

24×7 Customer Service without additional headcount

Virtual agents enable companies of all sizes to offer round-the-clock customer service without adding headcount. Learn why in this article from CIO Review:

April 16, 2019

Why You Need to Invest in Your Marketers

While marketing leaders may be inclined to focus on output, they shouldn’t forget about keeping their staff motivated and inspired, and creating great customer experiences.

April 12, 2019

How virtual agents can transform IT service desks

Virtual agents are empowering federal, state and local governments to offer better customer support experiences to employees. Find out more in this GCN article:

April 8, 2019

How AI is helping the help desk

Service desk chatbots are just the beginning. AI-driven tools will soon tap predictive analytics for better decision making in incident management, demand planning and more.