March 8, 2021
Making The Most Of Your IT Purchases In 2021 — Winning The Zero-Sum Game
Many areas of IT are fungible. You can replace an existing asset with something else that will do the job more cost-efficiently or better. Cloud infrastructure and applications can replace existing spend on on-premise servers and applications. The more fungibility you have in your IT budget, the better.
February 8, 2021
Preparing for the rise of digital labour – virtual agents
There has been a lot of hype about the emergence of virtual agents revolutionising the customer service experience. Enterprise Times spoke to Serviceaide’s CEO, Wai Wong and Nancy Bhagat, Business and Marketing executive at Serviceaide about adding intelligence to virtual agents.
January 7, 2021
How AI-Powered Virtual Agents Can Upgrade Municipal Services
Using AI-powered virtual agents as a front end to municipal service help desks could be one major opportunity to improve call center responsiveness, control cost and leverage technology ROI.
December 11, 2020
CSN empowers its employees and increases productivity with Microsoft 365 solutions (CSN empodera seus funcionários e eleva produtividade com soluções do pacote Microsoft 365)
The CSN Digital project optimized internal communication and eased the cost with traditional databases. This includes rolling out Luma – the Serviceaide Virtual agent.
October 23, 2020
How To Bring AI Into Your Service And Support Organization
IDC predicts that spending on AI systems and solutions will experience a booming cumulative annual growth rate (CAGR) of 20.1% over a four-year period from 2019-2024.
September 3, 2020
Closing The Knowledge Gap To Improve Enterprise Services
Enterprise service and support is one critical area of business that can gain huge advantages by closing the knowledge gap. AI-powered virtual agents with a knowledge hub can be a powerful bridge in closing this knowledge gap.
July 29, 2020
Achieving Rapid Growth And Market Share Through Strategic Acquisitions
When it comes to growth, acquisitions are often a valuable strategic weapon that can accelerate time to market and efficiently capture new customers, talent, resources and product lines.
July 20, 2020
Role of AI in Service Automation and Management
The value of an intelligent virtual agent with automation and knowledge is very tangible. As companies improve request responses, both providing the right information as well as speeding up the process, they also optimize through directed assisted learning.
June 16, 2020
How To Solve Service Delays Caused By Data Sprawl
Data is only as valuable as your customer service agents' ability to access and use it. If a human agent cannot find the correct information or does not fully understand the insights it provides, the customer's experience is going to suffer.
June 2, 2020
Intelligent Chatbots – Your New Virtual Security Guardian
Advanced chatbots can reduce the vulnerability of systems by funneling communications through highly secure protocols and by providing appropriate access to virtual agent knowledge and skills.
May 20, 2020
Serviceaide Launches the Luma Virtual Agent 2.X Series, The Next Generation Of Its Proven AI-Powered Virtual Agent
Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, announced the launch of the Luma Virtual Agent 2.X Series, with a new architecture designed to provide superior digital support and service.
May 20, 2020
Serviceaide Launches the Luma Virtual Agent 2.X Series
The Luma VA 2.X series architecture will enable the integration of automation and knowledge management capabilities to be launched later this year. This includes advanced analytics and reporting.
April 27, 2020
AI-Powered Service And Support: Improving Business Efficiency And Continuity At A Critical Time
Executives are always conscious of cost-cutting and increasing efficiencies — especially with disruptions due to COVID-19. AI-powered solutions can address cost savings and business continuity.
April 2, 2020
Virtual agents can take enterprise service management to new levels
Chatbots are being deployed by organizations for a variety of purposes. Some chatbots are relatively simple and limited to answering questions with pre-loaded answers, while others are intelligent and possess the ability to learn.
March 12, 2020
A New Generation Of Intelligent Chatbots Will Transform The Way Services Are Delivered
Artificial intelligence is widely recognized today as a technology domain with broad and profound implications for almost every facet of business and human endeavor. With hundreds of potential use cases in the enterprise, many business and IT executives are asking themselves where to begin.
March 8, 2020
5 Big Questions On Innovation
An interview with Wai Wong, the CEO of Serviceaide, whose company is reinventing innovation in the AI Virtual Agent industry. He says, the AI model, based around insights and encoded knowledge, will be extremely impactful in the coming years.
March 3, 2020
Closing the gap between private- and public-sector service delivery
As government agencies around the world consider new technologies and invest in solutions to narrow the gap between public- and private-sector experiences, they should look to artificial intelligence.
November 22, 2019
The Virtual Agent: A Mouse Problem & Other Support Queries
An interview with Wai Wong, the CEO of Serviceaide, whose company is reinventing enterprise service management through the implementation of artificial intelligence and a virtual agent solution called “Luma”.
November 14, 2019
How Intelligent Chatbots Enable Better Enterprise Service Experiences
Enterprise service management (ESM) benefits a business by improving the delivery of the services that employees need to perform their roles effectively.
November 1, 2019
Why you need to interview chatbot candidates
Learning the right questions to ask when evaluating chatbot technologies and the benefits and challenges of integration.
September 30, 2019
End to End Interaction with Luma Automation
Luma Automation, combined with Luma Virtual Agent, includes several individually unique points and value for customers.
September 27, 2019
No Jitter Roll: Five for Friday
The automation solution can be integrated with Serviceaide’s AI-based Luma Virtual Agent, allowing users to automate numerous tasks for virtual agents through a conversational interface.
September 25, 2019
Serviceaide Launches Luma Automation
The addition of Luma Automation to Serviceaide’s Luma Virtual Agent makes requesting and receiving service help as simple as sending a text or voice message.
July 10, 2019
Pushing past chatbot challenges will secure their longevity
For chatbots to remain in enterprise futures, developers and data scientists need to get flexible. From open source to intelligent sharing, chatbot collaboration will boost benefits.
July 8, 2019
Ways to Provide Better Service Experiences for External and Internal Customers
Virtual agents are enabling organizations to provide better customer service experiences. Better service means improved productivity. Find out what to consider when selecting a Virtual Agent.
June 28, 2019
Explore artificial intelligence in ITSM and the tool options
All AI-enabled ITSM tools aim to streamline and automate IT operations, but buyers must make the right selection to get the most out of these products.
June 19, 2019
7 Things to Consider When Choosing a Virtual Agent
With the right solution, issues such as password resets can be resolved without involving human agents.
June 11, 2019
A better era for IT service desks
For too long, IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures. Learn why the future doesn’t have to be a repetition of the past:
June 5, 2019
5 Channel Partner Update
Serviceaide has upgraded Luma, a virtual agent for automating IT and other service management functions. The new capabilities are listed here.
June 4, 2019
Serviceaide Announces Major Advances in Service Management with Added Capabilities to Luma, its Virtual Agent
Luma Upgrade Delivers New Automation and Skills-Building Capabilities that Make 24×7 Services More Cost-Effective and Intuitive for Support Teams and End Users.
June 4, 2019
Serviceaide Adds to Luma’s Capabilities
Serviceaide has added capabilities to Luma, its intelligent virtual agent. Learn more about the new features in this article:
May 27, 2019
Ingram Micro expands Serviceaide cloud deal across Asia
Ingram Micro has signed an expanded cloud distribution agreement with Serviceaide, targeting the channel across the wider Asian market. Learn more in this article:
May 14, 2019
Ingram Micro, Serviceaide Reach Cloud Distribution Agreement
Serviceaide has a new distribution agreement with Ingram Micro to offer Luma, its AI-powered virtual agent, to resellers through the Ingram Micro Cloud Marketplace.
April 16, 2019
24×7 Customer Service without additional headcount
Virtual agents enable companies of all sizes to offer round-the-clock customer service without adding headcount. Learn why in this article from CIO Review:
April 16, 2019
Why You Need to Invest in Your Marketers
While marketing leaders may be inclined to focus on output, they shouldn’t forget about keeping their staff motivated and inspired, and creating great customer experiences.
April 12, 2019
How virtual agents can transform IT service desks
Virtual agents are empowering federal, state and local governments to offer better customer support experiences to employees. Find out more in this GCN article:
April 8, 2019
How AI is helping the help desk
Service desk chatbots are just the beginning. AI-driven tools will soon tap predictive analytics for better decision making in incident management, demand planning and more.