Reinventing ITSM With Virtual Support Agent: Improve Satisfaction, Efficiency, and Productivity
IT service desk leadership and staff are buried in tasks that keep the business running – installing, managing, and maintaining IT resources, not to mention responding to and resolving incidents, problems, and requests for service. Projects that maximize productivity, improve efficiency, and add business value have a tendency to fall to the wayside. This leaves the IT team at a crossroads. Do they sacrifice daily business maintenance activities in an effort to achieve long-term performance improvements? There is no easy solution, but rethinking traditional service delivery is a starting point… Download now to read more!
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