5 Questions to Ask When Evaluating a Virtual Support Agent for IT Service Management
Virtual support agents take on many personas, from answer bots that simply expose knowledge base solutions to a true VSA that functions as an intelligent virtual agent – think Level-0 agent. VSAs and their underlying platforms vary, so it is important to select a solution that aligns with your unique business needs. Ask the following questions to determine vendor viability, time and cost commitment, and suitability for your organization. Download to learn more.
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