Serviceaide named in Aragon Research ‘Hot Vendors in Conversational AI, 2020’

As enterprises realize that chatbots and virtual assistants are making a difference, conversational artificial intelligence (AI) providers are seeing increased demand for their platforms. Aragon has selected Serviceaide as one of the vendors in conversational AI that are making a difference in the market.

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“What makes Serviceaide hot is its focus on delivering a sophisticated and fully-featured virtual agent. Its virtual agent, Luma, is designed to streamline the customer support experience and enable support analysts to devote time to more involved parts of the customer service process.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs
Nampa School District
Director of Information Services