Press Releases

Oct 18, 2022: Serviceaide Introduces the Luma Virtual Agent Mobile App

Luma’s Location-aware Mobile App Enables Easy, AI-powered, Cross-Channel Service and Support for Employees and Customers On-The-Go SAN JOSE, CA. (October 19 2022) – Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the Luma Virtual Agent Mobile App, a mobile version of its awarding-winning Luma Virtual Agent for streamlining and automating […]

Aug 16, 2022: Serviceaide Announces Continued Strong Growth in Latin America, Including Expanded Company Presence in Mexico

Company Extends Spanish Language Product Line with Introduction of ChangeGear for Latin American Market SAN JOSE, CA. (August 16, 2022)—Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced continuing momentum in Latin America, including a strong, established customer base in South America and an expanded sales and support presence in […]

Jun 22, 2022: Serviceaide Launches Automation 2.0 As Part of Unified, Portfolio-Wide Product Upgrade

The Unified Product Release Focuses on Accelerating Enterprise “Shift-Left” Toward Greater Self-Service and Process Automation SAN JOSE, CA. (June 22, 2022)—Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced product upgrades across its entire line of service management solutions, making the “shift-left” move toward self-service and automation easier and […]

Jun 1, 2022: Serviceaide Expands Operations and Partner Momentum in Germany

Serviceaide Focuses on Meeting Rising Demand for Its ChangeGear ITSM and Luma Virtual Agent Solutions in German Market SAN JOSE, CA. (May 31, 2022)—Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the opening of a new office in Munich, Germany to keep pace with growing interest and adoption of its […]

May 10, 2022: Serviceaide Introduces Asset Discovery Expert to Automate Discovery of Networked IT Assets and Their Dependencies   

Powerful, Lightweight Software Solution Simplifies Discovery So Companies Have Visibility and Control of All Assets Across Their Networks SAN JOSE, CA. (May 11, 2022)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today introduced Asset Discovery Expert (ADE), a powerful, lightweight agentless software solution that provides instant visibility and control of all technology assets […]

Dec 16, 2021: SERVICEAIDE BRINGS AI-POWERED PRODUCTIVITY AND PRODUCT INNOVATION TO ITS NEW CUSTOMERS AND SERVICE MANAGEMENT PLATFORMS

Serviceaide’s Recent Acquisitions and Solution Platform Upgrades Combine for Increased Self-Service, Productivity, and Customer Satisfaction SAN JOSE, CA. (DEC., 2021)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, demonstrated its capacity to multiply value for customers throughout 2021 with the advancement and integration of AI technology and new product solutions across […]

Sep 29, 2021: Serviceaide Brings the Power of Conversational Virtual Agents to ChangeGear ITSM Customers Around the World

Serviceaide’s Luma Virtual Agent Brings World-Class Service Management and Intuitive Self-Service To End-Users on the ChangeGear Platform SAN JOSE, CA. (Sept. 29, 2021)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced the availability of Luma Virtual Agent for ChangeGear, the popular, feature-rich IT Service Management (ITSM) platform Serviceaide acquired in […]

Aug 24, 2021: Serviceaide Acquires IT Service Management Leader, SunView Software

Combination Expands and Deepens Serviceaide’s Capabilities as a Leading Provider of Modern Enterprise-Ready Service and Support Solutions SAN JOSE, Calif. (August 24, 2021)—Serviceaide, Inc., a global provider of intelligent, IT and enterprise service management solutions, today announced the acquisition of SunView Software, a leading provider of IT Service Management (ITSM) software. With Fortune 1000 customers around […]

Jan 26, 2021: Serviceaide Launches New Consumer-Like Mobile App For Its Point Of Business Platform

The new Mobile App Provides Users and Support Teams with Easy, Anywhere Access to POB Web Services From Any Mobile Device and sets the stage for new features and functions. SAN JOSE, CA. (January 26, 2021)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced a new mobile application for its Point […]

Dec 15, 2020: Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

SAN JOSE, CA. (Dec. 14, 2020)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced the availability and seamless integration of Luma 2.5 virtual agent on the Point of Business (POB) platform, a customer-acclaimed suite of service management modules used by large and mid-sized enterprises across Europe and North America. Serviceaide acquired […]

Nov 18, 2020: Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in Enterprise Service Management

Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation San Jose, Ca. (0)—Serviceaide, Inc., a global provider of intelligent, IT and enterprise service management solutions, today announced the acquisition of Wendia, provider of proven and robust enterprise service management solutions to organizations worldwide. The combination will […]

Sep 24, 2020: SERVICEAIDE LAUNCHES LUMA 2.5—THE INDUSTRY’S FIRST KNOWLEDGE-CENTERED VIRTUAL AGENT FOR STREAMLINING ENTERPRISE SERVICE & SUPPORT

SAN JOSE, CA. (Sept. 24, 2020)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced Luma 2.5, the industry’s first virtual service and support agent optimized for easy, conversational access to enterprise knowledge and automated services. Luma Knowledge is integral to Luma Virtual Agent 2.5. For larger corporations that need a […]

Jul 9, 2020: Serviceaide Named “Hot Vendor” by Leading Analyst Firm

Companies selected for the “Hot Vendor” report are noteworthy, visionary, and innovative San Jose, Ca. (June 9, 2020)—Serviceaide, Inc., a global provider of intelligent, IT, and enterprise service management solutions, today announced it has been included in the list of “Hot Vendors” in the Conversational AI report by Aragon Research, Inc. Aragon selects companies across multiple […]

Jun 25, 2020: SERVICEAIDE INTRODUCES LUMA KNOWLEDGE TO DRAMATICALLY IMPROVE USER ACCESS TO ENTERPRISE-WIDE KNOWLEDGE FOR SERVICE AND SUPPORT

There Is Nothing Like Having the Right Information at the Right Time to Empower Everyone San Jose, Ca. (June 25, 2020)—Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of Luma Knowledge, a self-learning, knowledge-centered product that optimizes access, creation and reuse of enterprise knowledge to meet the day-to-day, […]

May 20, 2020: Serviceaide Launches the Luma Virtual Agent 2.X Series, The Next Generation Of Its Proven AI-Powered Virtual Agent

2.X Series Sets the Stage for Ongoing Innovations in Service and Support Across Automation and Knowledge Management San Jose, Ca. (May 20, 2020)—Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of the Luma Virtual Agent 2.X Series, with a new architecture designed to provide superior digital support and service. In […]

Nov 20, 2019: Serviceaide Announces New Release of Intelligent Service Management Platform with Added AI Capabilities

Latest Version of Service Management Solution Intelligently Prioritizes and Assigns Service Tickets and Recommends Solutions to Improve Time and Cost of Resolution San Jose, Ca. (November 20, 2019)—Serviceaide, Inc., a global provider of enterprise service management solutions, today announced a powerful new version of its service management platform, Intelligent Service Management (ISM). The new Beta […]

Nov 7, 2019: Serviceaide Introduces Voice Recognition To Its Multi-Channel, AI-Powered Luma Virtual Agent for Service Management

voice Extends the Power of Luma Virtual Agent to Seamlessly Engage End-users and Customers Across their Channels of Choice to Deliver Automated 24×7 Service and Support San Jose, Ca. (November 7, 2019)—Serviceaide, Inc., a global provider of enterprise service management solutions, today announced Luma IVR, a new interactive voice recognition capability that allows companies to […]

Oct 31, 2019: Serviceaide Powers Up Partner Ecosystem

Collaboration is key to leveraging the power of AI across industries and organizations. Serviceaide hosted their first AI partner brainstorming event at their headquarters in San Jose California on Artificial Intelligence (AI) around enterprise service management. AI Is transforming the world of service management to seamlessly engage end-users and customers. Improving this area is a […]

Sep 25, 2019: SERVICEAIDE LAUNCHES LUMA AUTOMATION IN COMBINATION WITH LUMA VIRTUAL AGENT TO MODERNIZE SERVICE MANAGEMENT

Integration of Luma Automation and Virtual Agent Delivers Powerful AI Solution For Automating Repetitive Tasks Via Intelligent Conversations San Jose, Ca. (September 25, 2019) –  Serviceaide®, Inc., a global provider of enterprise service management solutions, today announced Luma Automation, a robust and easy-to-deploy solution for automating a wide variety of IT and enterprise functions. The addition […]

Jun 4, 2019: Serviceaide Announces Major Advances in Service Management with Added Capabilities to Luma, its Virtual Agent

Luma Upgrade Delivers New Automation and Skills-Building Capabilities that Make 24×7 Services More Cost-Effective and Intuitive for Support Teams and End Usersfor  San Jose, Ca. (June 4, 2019) – Serviceaide®, Inc., a global provider of IT service management solutions, today announced significant new capabilities to Luma, its industry-leading intelligent virtual agent for automating IT and other service management functions. Luma […]

May 9, 2019: SERVICEAIDE EXPANDS ITS GLOBAL REACH THROUGH CLOUD DISTRIBUTION AGREEMENT WITH INGRAM MICRO

Availability in the Largest Cloud Independent Software Vendor Ecosystem Will Enable Further Adoption of AI-Driven IT Service Management San Jose, Ca. (May 10, 2019) – Serviceaide®, Inc., a global provider of IT service management solutions, today announced a distribution agreement with Ingram Micro, Inc. to offer Luma™, Serviceaide’s AI-powered virtual agent, to resellers through the […]

Apr 18, 2019: Serviceaide Named a Leader in Standalone Chatbots For IT Operations in Independent Analyst Report

Serviceaide Scores a Differentiated Ranking in Six Criteria Including Road Map, Market Approach, Chatbot Readiness and Chatbot Automation San Jose, Ca. (April 18, 2019) – Serviceaide®, Inc., a global provider of IT service management solutions, today announced it has been named a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019 report. Chatbots […]

Nov 1, 2018: Serviceaide Appoints Ingram Micro as Singapore Distributor

Ingram Micro to offer Serviceaide’s Virtual Agent that Improves IT Service Desks Singapore 1 November, 2018 ­­ Serviceaide®, Inc., a global provider of IT service management solutions, signed a strategic distribution agreement with Ingram Micro, Inc. to offer Luma™, Serviceaide’s virtual agent.The new relationship will drive awareness of Serviceaide IT Service management portfolio and strengthen […]

Aug 23, 2018: Serviceaide names Abed Farhan Senior Vice President of Sales and Field Operations

Farhan to Drive Adoption of Serviceaide’s Solutions that Enable Industry-Leading IT Service Management and Automation Through Artificial Intelligence San Jose, CA — Serviceaide, Inc., a global provider of IT service management solutions, today announced the appointment of Abed Farhan as Senior Vice President of North America Sales and Field Operations. Farhan brings an extensive track record of […]

Feb 22, 2018: Serviceaide Launches Unique AI Powered Service Management Technology to Improve IT Support Satisfaction

Luma Virtual Support Agent Receives an Innovation of the Year Award SAN JOSE, CA — Serviceaide, Inc., a global provider of IT service management solutions, today released Luma™. Luma is the company’s innovative Artificial Intelligence (AI) enabled virtual support agent, and integral to the company’s Intelligent Service Management product. Luma also received a Bronze IT […]

Oct 31, 2017: ServiceAide Creates Total Service Experience by Reinventing Support Ticket Processing and Integrating Artificial Intelligence

Efficiency and Satisfaction for End-Users and Support Personnel Are Now Higher Than Ever Before Possible SAN JOSE, Calif., /PRNewswire/ — ServiceAide, Inc., a global provider of service management solutions today unveiled its unique Artificial Intelligence (AI) powered virtual support agent – Luma™ for its Cloud Service Management products. Unlike other approaches that try to apply AI […]

Oct 4, 2017: Yunke China Brings Service Management Excellence and Best Practices to China

Leading IT Service Provider Forms Strategic Partnership to Sell and Support ServiceAide’s Cloud Service Management SAN JOSE, Calif., October 4, 2017 – ServiceAide, Inc., a global provider of service management solutions and Yunke China Information Technology, Ltd. (YKC), a subsidiary of Digital China Group, partner to add ServiceAide’s Cloud Service Management product to YKC’s product […]

Sep 12, 2017: ServiceAide Partners with Sigma Software Distribution to Accelerate Sales Growth

Sigma Becomes Value Added Distributor in Europe for ServiceAide’s Cloud Service Management SAN JOSE, Calif., September 12, 2017 – ServiceAide, Inc., a provider of service management solutions partners with Sigma to accelerate sales growth in Europe. “The capabilities and future direction of Cloud Service Management are a perfect fit for our customers and our product […]

Aug 29, 2017: Service Desk Offering includes Ready To Use ITIL-Certified Processes

PinkVERIFY Certification Authorized for the Service Desk offering from ServiceAide SAN JOSE, Calif., August 29, 2017 – The Service Desk, a Cloud Service Management product, is a suite of tools that spans from basic help desk (customer support) functionality to also facilitating IT related support and service delivery. Developed from the same Cloud Service Management […]

Aug 8, 2017: ServiceAide’s Products Empower Support Analysts to Resolve Tickets Faster

Bomgar Remote Support Integrated into Cloud Service Management Product Line SAN JOSE, Calif., August 8, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announced its integration with Bomgar Remote Support that speeds support analysts’ ability to accurately resolve tickets; often on the first contact. This integration enables secure screen sharing, remote control […]

Jun 22, 2017: ServiceAide Introduces Robust Yet Affordable New Service Desk

Organizations Have New Option to Raise Customer Satisfaction and Lower Service Management Costs SAN JOSE, Calif. and São Paulo, Brazil, June 22, 2017 – ServiceAide, Inc., announces the immediate availability of their new Service Desk product, giving organizations affordable choices of a robust Service Desk or comprehensive Service Management suite with verified ITIL processes. Cloud Service […]

May 11, 2017: Innovative Architecture from ServiceAide Enables Ultra-Low Cost Delivery of Service Management Solutions

Hyper-SaaS Architecture Facilitates Easily Custom-Tailoring Service Offerings San Jose, CA – May 11, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announced its Hyper-SaaS architecture to enable quick implementation and low-burden operation of Service Management solutions. Solutions built with the Hyper-SaaS architecture keep the total cost of ownership and usage low and […]

Apr 18, 2017: Enterprises in China Now Have a Robust Service Management SaaS Solution

ServiceAide Partnership with Alibaba Cloud and Zhuyun Makes Cloud Service Management Readily Available San Jose, CA – April 18, 2017 – ServiceAide, Inc., a global provider of Service Management solutions announces availability of Cloud Service Management to enterprises in China through a partnership with Alibaba’s Alibaba Cloud and Zhuyun. The SaaS offering is hosted in […]

Nov 29, 2016: ServiceAide Completes $12 Million Capital Raise to Continue Growth and Innovation

San Jose, CA – November 29, 2016 – ServiceAide Inc., a leader in IT Service Management for small and medium businesses globally, announced today that it has completed a $12 million funding round led by Arrowroot Capital. Within SMBs and the MSPs that serve them, ITSM is often the single catalog and control point of […]

Nov 6, 2016: ServiceAide Cloud Service Management Has Passed the PinkVERIFY 2011 Assessment

San Jose, CA – November 2, 2016 – This reaffirms our commitment to our customers, to continue to have an intuitive ITIL verified, cost-effective solution as we extend the roadmap to include functionality that will lower your total cost of ownership and provide opportunities to implement new and innovative services. This tool has been officially […]

Oct 3, 2016: Serviceaide Today Announced That It Has Completed the Acquisition of IT Service Management Software Cloud Service Management (CSM) from CA Technologies

It will now operate as ServiceAide, Inc. and will be led by IT industry veteran Wai Wong San Jose, CA – October 3, 2016– ServiceAide today announced that it has completed the acquisition of IT Service Management Software Cloud Service Management (CSM) from CA Technologies (Nasdaq: CA). It will now operate as ServiceAide, Inc. and […]

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