The Role of ITIL in Achieving IT Service Management Excellence

Achieving Excellence with ITSM Today’s enterprises rely heavily on their IT departments for an ever-growing range of core business procedures. As such, it’s crucial that your IT department is able to provide quality services and offer the customer support that your... Read more

ServiceAide Introduces Robust Yet Affordable New Service Desk

Organizations Have New Option to Raise Customer Satisfaction and Lower Service Management Costs SAN JOSE, Calif. and São Paulo, Brazil June 22, 2017 - ServiceAide, Inc., announces immediate availability of their new Service Desk product, giving organizations affordable choices of... Read more

What is ITIL Verification?

What is ITIL Verification? ITIL verification is an objective software tool assessment process that validates a vendor’s toolset against a set of functional requirements.  The assessment determines if the toolset aligns with ITIL terminology, processes, workflow, and integrations.... Read more