So You’ve Added a New Client!

Congratulations!  You have signed a contract with a new client for your team to manage their services!  Now what? What is the best way to onboard your new client? As a Managed Services Provider (MSP), this is one of the most critical moments that will make or break your success... Read more

Service Desk with DevOps

There is a lot of discussion going on about ITIL VS DevOps – are the two compatible? Can a nimble DevOps organization coexist with an ITIL based Service Desk?  Can ITIL keep up with DevOps or will DevOps leave ITIL in the dust due to the new methodologies that abound for it? Is... Read more