Change Management

Is your organization planning to boost your ITSM maturity level by entering the world of change management?  Where do you start and how demanding do you get with the change management processes that you implement?  This article will attempt to provide some assistance to help you... Read more

Assets vs. Configuration Items

What is the difference between an Asset and a Configuration Item?   There is a lot of confusion as to what the difference is between an Asset and a Configuration Item (CI).  When should a new object be an asset and when should it be a CI?  In a lot of ways, they are alike,... Read more