What is Automation in IT Service Management

What is Automation for IT Service Management? There are many categories of IT Service Management (ITSM) Automation available to you.  The most basic form of automation can be defined as ticket workflow type of automation.  This is the type of automation that accomplishes: Opening... Read more

ITSM Process Automation

Why Automate? When discussing the adoption of automation, IT Service Management (ITSM) organizations struggle with answering key investment questions. “Why should we automate our processes?”  “Will we get a significant return on our investment?” “What is the long-term organization... Read more