How does ServiceAide Compare to ServiceNow?  

Regardless of the type of business you’re running or even the industry you’re operating in, the success of your customers is one of the major keys to success for your organization as a whole. This is why help desk ticketing software in general is so important – it gives you a single, easy-to-use point of contact to manage not just how customers are using your product but the relationship they’re forming with your very brand over time. Solving a problem is never that simple – it’s about creating a more fulfilling, rewarding experience for your end users.

This is why when it comes to service management system solutions, it’s essential to understand that not all systems are created equally. ServiceAide and ServiceNow may seem like very similar products on the surface, but when you begin to dive a little deeper you see just how far the differences really go.

How ServiceAide and ServiceNow are Similar?

As IT service management SaaS solutions, both ServiceAide and ServiceNow allow you to take the disparate elements that currently make up your on-premises IT tools and transition them into a modern cloud environment. They both create an opportunity to interact with your customers in a sleek and sophisticated way, giving you a chance to learn about issues as they happen and address them in real-time for the ease and satisfaction of all involved.
Both solutions allow you to take a much more proactive approach to resolving customer issues, fixing smaller issues rapidly and ensuring they don’t create recurring problems that may affect other customers.

ServiceAide vs. ServiceNow: The Major Differences

Where ServiceAide and ServiceNow differ, on the other hand, comes down to how easy and inexpensive it is to use and manage each solution. ServiceAide offers a unique level of hyper-scalability, for example, making it effortless to organize your internal or external customers and configure the system to deliver the specific services and SLAs each user base expects.

All of this is possible in a way that allows you to both address the requirements of today and meet the challenges of tomorrow as your organization continues to grow and evolve. To simplify this,  ServiceAide is a highly configurable help desk software solution that can be changed and adapted without coding as your business grows and needs evolve – something that cannot be said for the coding-intensive customizations required when using ServiceNow and other options.

In that way, ServiceAide also gives you a far more flexible configuration, protecting the privacy of your customers the way they expect, without having to customize each organization separately. You’ll have complete visibility and control of your customers and the relationship with your team. You don’t just get to see issues, patterns, trends and activities for each customer. You get access to a never-ending amount of actionable information, allowing you to make the right decisions for the each customer organization at precisely the right moment.

The ServiceAide Approach

At ServiceAide, we pride ourselves on being more than just another service management system. Since the beginning, we’ve worked hard to create the most powerful, yet simple and cost-effective help desk ticketing software on the market today, aiming to both lower administrative burden AND the total cost to your organization at the exact same time.

If you’d like to find out more information about our unique blend of cloud services management for customer service, or if you have any additional questions that you’d like to see answered, please do not delay – contact ServiceAide today.